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TERMS AND CONDITIONS
BY MAKING PAYMENT TO ‘GOODNESS MET GRACIOUS’ YOU ARE AWARE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS.
SECURING YOUR EVENT DATE
In order to secure your event date, we require a 25% non-refundable deposit at the time of booking. This deposit is due within 7 days of the invoice date. Should we not receive payment within 7 days we will release the date allowing other clients to secure their booking.
All cancellations must be received in writing. If the event is cancelled, we will retain the 25% deposit as penalty and the remaining amount will be void.
Should there be a change in time/location and Goodness Met Gracious is unable to provide services, we are released from all obligations and shall not be responsible or liable for non-attendance.
SUPPLY & FLAVOURS
The quantity of gelato Goodness Met Gracious supplies is dependent on the package you have secured & is based on an estimate of your guest count. Client flavour choices must be provided in writing 14 days prior to your event date. If you do not provide your flavours by this time, we may select flavours on your behalf. In the event of a supplier shortage, we may substitute flavours, should this be the case we will endeavour to notify you prior.
Please note that some of our flavours & treats may contain traces of allergens that could have implications for patrons with food related allergies, health conditions or intolerances. We do not take responsibility for this and cannot be held accountable for any harm suffered from the presence of these traces, and the client releases and indemnifies Goodness Met Gracious from any claims.
ACCESS & POWER
We can access most areas except for narrow doorways or elevator obstruction, but please contact us should there be any concern. It is the client’s responsibility to organise a wet weather back-up, or we may not be able to attend and in this case deposits will be non-refundable. We also ask that you make your venue aware of our attendance, and pass on details for liaison. We would also be grateful for access one hour prior to your event.
Our carts run off standard power, please ensure your venue has adequate access.
CANCELLATION OF OUR GOODNESS MET GRACIOUS CART
In the event we are not able to perform or provide any of the tasks in your package booked, due to illness or unforeseen circumstances package fee’s will be refunded or we will try our best to find an alternate similar supplier.
Goodness Met Gracious is not responsible for any act of God permitting us to attend your event.
USE OF IMAGES
The client allows Goodness Met Gracious to use and reshare any images taken of the cart, and staff. If you do not wish for us to use or reshare your images, please advise us prior in writing.